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Infographic – Little Trust in Companies’ A.I. Use

Pie and bar charts, with poll data on Americans trust in artificial intelligence

Click on image for full-size view. (Pew Research Center)

21 Oct. 2023. A poll in the U.S. shows a large majority of Americans who heard of artificial intelligence have very little or no trust that companies will use the technology responsibly. The Pew Research Center revealed the findings this week in a report on Americans’ views of A.I. and related issues of data privacy.

The poll, taken among American adults in May 2023, shows seven in 10 (70%) in the U.S. who have heard of A.I. have very little or no trust at all that companies will use A.I. responsibly. Only about a quarter of respondents who heard of A.I. (24%) have a great deal or at least some trust in companies using A.I. in a responsible manner, with the remainder unsure or not answering.

In separate questions, even larger majorities of those who heard of A.I. — about eight in 10 — believe companies will use A.I. in ways that were not originally intended (80%) or will make people uncomfortable (81%). Fewer, but still a majority (62%) say companies’ use of A.I. could make people’s lives easier.

Pew Research Center conducted the survey online with 5,101 U.S. adults taking part in the Center’s American Trends Panel from 15 to 21 May 2023. Participants are recruited through national random sampling of U.S. households, with results weighted to be representative of the U.S. adult population.

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